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London Pianoforte Academy Ltd — Policies & Legal Terms

 

Contents:

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1. Safeguarding & Child Protection Policy

Last Updated: September 2026

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1. Our Commitment

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London Pianoforte Academy Ltd is committed to ensuring the safety, wellbeing, and protection of all children and young people attending our piano lessons. We operate a zero-tolerance policy towards abuse, neglect, or harm in any form.

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2. Key Safeguarding Contacts

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3. Faculty Vetting & Standards

  • Enhanced DBS Clearances: Every tutor teaching with London Pianoforte Academy Ltd undergoes an Enhanced Disclosure and Barring Service (DBS) check before commencing tuition, logged centrally and reviewed periodically.

  • Accredited Safeguarding Training: All tutors undergo formal child protection training tailored to educational settings (renewed every 2–3 years).

  • Code of Conduct: Tutors follow strict professional conduct guidelines, including maintaining professional physical boundaries, transparent communication with parents/guardians, and safe teaching environments.

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4. Reporting & Escalation Procedure

If a tutor, parent, or student has a concern regarding the safety or welfare of a child:

  1. Immediate Danger: Call 999 immediately.

  2. Internal Reporting: Report the concern to the Designated Safeguarding Lead, Melissa Marshman, via melissa@londonpianoforteacademy.com.

  3. External Escalation: If the DSL is unavailable or if concerns relate to the DSL, concerns should be referred directly to the Richmond Single Point of Access (SPA) on 020 8547 5008.

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2. Privacy & Data Protection Policy (GDPR)

Last Updated: September 2026

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1. Data Controller Information

London Pianoforte Academy Ltd (Company Registration Number: 17393357) is the Data Controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Information We Collect

We collect personal information necessary to deliver high-quality music education safely and effectively:

  • Parent/Guardian Details: Name, email address, contact telephone number, and billing/home address.

  • Student Details: Name, age, musical level, examination history, and relevant medical/special educational needs (SEN) details provided directly by parents.

  • Staff Data: Contact info, qualifications, Enhanced DBS clearance numbers, and safeguarding certification logs

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3. How We Use Your Data

We process your personal data under the following legal bases:

  • Contractual Necessity: To manage timetable scheduling, deliver piano lessons, send invoices, and communicate regarding progress or exams.

  • Legal Obligation: To maintain safety, safeguarding, and accounting records as required by UK law.

  • Legitimate Interests: To inform current clients about academy events, term dates, and masterclasses.

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4. Data Sharing & Security

We do not sell, rent, or trade your personal information. Data is shared strictly on a need-to-know basis:

  • Relevant student details are shared with assigned piano tutors solely for teaching purposes.

  • Financial records are processed via secure accounting and payment systems.

  • Safeguarding records may be shared with statutory local authorities (e.g., Richmond SPA) where required by law for child protection.

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5. Your Rights

Under UK GDPR, parents and students have the right to request access to, correction of, or deletion of their personal data. To exercise these rights, please email info@londonpianoforteacademy.com.

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3. Terms & Conditions of Tuition

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Last Updated: September 2026

1. Agreement Structure

These Terms & Conditions constitute a legally binding agreement between the parent/guardian ("Client") and London Pianoforte Academy Ltd (Company No: 17393357).

2. Lesson Bookings & Payment

  • Lessons are booked and invoiced on a termly or block basis in advance of the start of teaching.

  • Payment must be cleared prior to the commencement of the first lesson of term to guarantee tuition slots.

3. Cancellations & Absences

  • Tutor Absence: If a tutor is unable to deliver a scheduled lesson, a rescheduled lesson will be offered, or a credit applied to the subsequent invoice.

  • Student Absence: Lessons missed due to student illness, holidays, or school trips are non-refundable. Where possible, tutors will offer makeup lessons at their sole discretion subject to schedule availability.

4. Termination of Tuition

Notice to discontinue lessons must be submitted in writing to info@londonpianoforteacademy.com at least 4 weeks prior to the end of the current term. Tuition fees remain payable if required written notice is not provided.

5. Code of Conduct & Safeguarding Compliance

  • Parents/guardians remain responsible for students prior to the start and immediately following the conclusion of their scheduled lesson time.

  • All parties agree to treat Academy tutors and staff with respect and adhere to the safety guidelines outlined in our Safeguarding Policy.

Terms & Conditions
Privacy & Data Protection Policy
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